Guest Services

Maintenance Issues & After-Hours Assistance
You can reach our real estate office at (808) 661-8863 at any time for assistance. You may also call Karen Kondo, Rental Manager, at (808) 276-3661 if you experience an after-hours emergency. Monte D. Fitts, Realtors manages all aspects of property management for our owners and guests including maintenance problems and housekeeping concerns. The Front Desk may not assist you and instead direct you to contact our office.

Cable Televsion
Basic cable and HBO is available in each apartment.

HI-Speed Internet
Hi-Speed internet connectivity is available in all units. The hi-speed modem is located near the television. Instructions are provided. Should you experience any problems with this service, call the
Oceanic 24 hour help desk at (808) 442-0027.

Concierge Services
Beach Activities of Maui operates the Concierge Desk located in the lobby. Hours of operation are 7:30 am—5:00 pm daily. They are able to arrange all island tours, activities, dinner reservations, golf times, vehicle rentals, and spa services. Beach Activities of Maui can also provide directions, maps, dining coupons, community information, shuttle times, and airport transfers. Some available activities include snorkeling, whale watching, kayaking, hiking, horseback riding, ATV rides, ziplines, Road to Hana, surf lessons, deep sea fishing, scuba diving, submarine, luaus, island dinner shows, dinner cruise, sailing, helicopter rides, parasailing, jet skis, star gazing, historical walks, pineapple planataion tours and much more! For more information, you can contact the Concierge Desk at (808) 667-6700 or email whalersconcierge@bamhawaii.com

Business Center
Located near the Front Desk, the Business Center is open from 7:30 am—10:30 pm daily.
Services available include:

• Computer usage
• Internet Service
• Fax Service
• Copy Service
• Conference Room
• Soda and Snack Machines

Pool Concession
Rent a beach cabana or snorkel equipment, pick up suntan lotion and sunglasses, book activities or pick up a beach towel. Open daily from *** to ***.

Hina Mana Spa
Treat yourself to a relaxing massage, facial, manicure, pedicure or haircut. Open 7 days a week from 9am - 5pm. You can reach them at (808) 661-7755.

Gym & Sauna
The gym offers various cardio equipment, including tread mills, elliptical trainers, a rowing machine, stationary bikes, and free weights. Located in the Lower Level of Tower 1, the gym is open from 6:30 am to 9:00 pm daily. The Sauna is located in between the Salon & Gym. It is also open between 6:30 am to 9:00 pm daily.

Laundry Service
Some, but not all, of our units have washer/dryers but brand new high efficiency, coin-operated washers and dryers are located off the elevator lobby on each floor. Laundry rates are $2.50 to wash, $2 to dry. Change machines and detergent dispensers are located in the Lower Level of each tower.