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Reservation Policies and Procedures

** All online bookings are subject to final approval by Monte D. Fitts, Realtors. Bookings may be cancelled and deposits refunded within 48 hours should your reservation not be accepted. **

Security Deposit: A deposit of 35% of the total rental rate not including tax is required upon booking. Final payment of the reservation balance is due 60 days prior to arrival.  If booking within 60 days prior to arrival, full payment is due. Full payment is due by October 1 for Christmas reservations. No reservation is confirmed until the initial deposit has been received and a credit authorization is on file establishing and guaranteeing credit to pay for any charges resulting from damages, additional cleaning, house rule violation fines, or loss of property or its’contents; caused by guest during their stay.

Accepted forms of payment: Personal check, Travelers Check, VISA & MasterCard.

Hawaii State Taxes: Room rates are subject to applicable General Excise Tax at 4.166% and Transient Accommodations Tax (TAT) at 8.25%.  The State of Hawaii will increase the TAT tax to 9.25% effective July 1, 2010.

Front Desk Fees and Other Charges: There are fees set by the individual property’s on-site management company which are not under the control of Monte D. Fitts, Realtors. Guests are subject to and liable for such charges as they are not included in our rate. These include but are not limited to “registration fees”, “key service”, and/or “parking fees”. These fees are paid by providing a credit card to The Whaler front desk upon arrival. Known fees include:

  • Parking - $12.00 per day per vehicle.
  • Phone Charges - Long distant telephone calls are an additional charge paid at the front desk.
  • Please note all fees are subject to Sales Tax of 4.166%.

Maid Service is not included in the nightly rate. A mid-week cleaning will be provided to guests staying nine (9) days or longer.  Additional maid service may be arranged for a nominal fee.

Cancellation Policy:  A $75 cancellation fee will be charged for reservations cancelled after receipt of initial deposit. Cancellations made less than 60 days prior to arrival are non-refundable unless space is resold. Christmas reservations must be cancelled by October 1. No refunds are made for unused nights regardless of cause. Reservations are "unit specific"and unit assignments cannot be changed after final payment.

Travel Protection Insurance: CSA Travel Protection can be ordered online at http://www.vacationprotection.com/ or by phone at 1-800-661-6860.  CSA requires that insurance be purchased prior to final payment.  CSA Travel Protection is independent of Monte D. Fitts, Realtors.

Check-In / Check-Out Times: Check-in time is 3PM at The Whaler front desk unless otherwise noted. Check-out time is 11AM. Late checkouts are subject to availability and the request must be made no sooner than 48 hours prior to departure. Requests for late checkouts are subject to a minimum charge of $65, and/or up to ˝-day room rate depending upon time of departure.  If you have a late flight, we recommend you book the unit for an extra night if you wish to guarantee availability of the unit after 11am.

DISCLOSURE: The price of staying in paradise may include pests such as insects, rodents, strong sun and dangers in the ocean.  We ask that you be aware of your surroundings and take appropriate precautions.  Monte D. Fitts, Realtors manages properties for individual owners.  Each owner furnishes their property as they wish within quality standards.  Reservations are considered short-term lease/rents with the individual property and owner.  Problems rarely occur but rental accommodations cannot always be controlled.  Should a situation arise whereby the accommodation specified on your confirmation becomes unavailable, Monte D. Fitts, Realtors, reserves the right to substitute alternate accommodations of similar type up to and including the day of arrival.  All reservations are subject to cancellations or change for reasons including, but not limited to, strikes, acts of God, and failure of guests to vacate as scheduled, owner occupancy and or sale of properties.  Deposits shall be held in client trust accounts. Any interest earned shall become the property of Monte D. Fitts, Realtors terms and conditions are subject to change.