What To Expect When Staying With Us
Arrival Experience | Check in at 3:00pm
We're excited to have you stay with us! We have implemented sanitizing stations and social distancing protocols to ensure your check-in process is as seamless and safe as possible with minimal interaction with staff and other guests. You will need to show proof of your negative covid test results upon check-in at the Whaler, to bypass the 10-day quarantine. Everyone must wear a mask. Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggage. Our front desk is open 24/7. Check out is 11:00am.
To ensure the safety of our guests and associates, we will be suspending any daily housekeeping requests for the time being. And any mid-stay cleanings require you to be out of the condo during cleaning. Before you arrive, our team of in-house cleaning professionals will clean and disinfect your vacation home using industry leading techniques, tools, and products.
The Concierge desk is located in the lobby, with hours of operation 7:30 am—5:00 pm daily. They are able to arrange all island activities, dinner reservations, golf tee times and spa services. They can also provide directions, maps, dining coupons, community information, and airport transfers. For more information, you can contact the concierge staff directly at (808) 661-6032.
Skip the line at the grocery store and get your groceries delivered right to your door. Instacart and Demmings Delivery Service are our two preferred vendors.
Starter Kit of Supplies
We provide a complimentary "starter kit" of supplies upon your arrival: paper towels, garbage bags, dish detergent, dishwasher detergent, new kitchen sponge with scrubber; several rolls of toilet tissue, kleenex, hotel-size bar soap, shampoo, and lotion. *Please note that the starter kit items are not replenished once they run out, and we do not provide laundry detergent.
Pool and Hot Tub | Open 8:00am - 10:00pm
Our pool and hot tub will be open to guests and following the recommended CDC and government social distancing and sanitizing guidelines.
Pool Shack | Open 8:00am to 5:00pm
Pick up your complimentary beach towels and beach chairs at the resort Pool Shack. You can also rent beach cabanas, snorkel equipment, stand up paddle boards and even purchase suntan lotion and sunglasses here as well.
All occupants shall maintain quiet between 10:00pm and 8:00am
All beaches are open and guests will be expected to adhere to social distancing requirements mandated by the state of Hawaii of keeping six feet apart and limiting group sizes to no more than 25 people.
Use of grilling stations will be limited to small groups. Staff will be deep cleaning and sanitizing the grills daily.
Fitness Center | Open 24/7
Enjoy a workout session safely! We follow CDC guidance and regulations on fitness center use. Guests are to adhere to wearing masks and social distancing guidelines of six feet apart.
Tennis Courts | Open 7:00am to 7:00pm
Guests must sign up for tennis court and pickle ball use with the front desk. Equipment is complimentary.
Our Tennis Pro, Rick Kepleris offers both tennis and pickle ball lessons. Text or call him (808) 283-3729 to get rates and to let him know you would like to set up a lesson.
Elevator access will be limited to those traveling in the same party and elevator interiors and button panels will be cleaned regularly on a daily basis.
HD digital cable service with HBO is complimentary in each of our Maui condos.
Hi-Speed internet is available in all of our condos. The hi-speed modem is located near the television and instructions are provided. Should you experience any problems with this service, call the Spectrum Cable help desk at (888) 406-7063.
The Spa at The Whaler
We are excited to share that The Spa at The Whaler is on-call and taking appointments. We are extremely proud of our efforts to ensure safety and relaxation during our new world, while delivering transformational spa experiences. Offering you $20.00 off your next 90-minute service. Please call Kat to make a reservation at 808-661-6027 or 734-658-4438.
Our Whaler guests qualify for discounted greens fees at both Kaanapali Golf Courses. Just mention you are staying with us, when making your tee time. Call (866) 454-4653.
We do not provide extra towels or linens in the condo, however complimentary high efficiency washers and dryers are located near the elevators on each floor, for guest use. Guests are responsible for providing their own detergent.
Complimentary Herb Garden
Located adjacent to the tennis courts by Tower1 mauka (mountainside). The herbs are there for your use! Pick fresh basil and oregano for your pizza or try the Hawaiian chili peppers. Wonderful little herb garden.
Maintenance Issues & After-Hours Assistance
You can reach our office by text or calling (808) 667-9703 Monday - Friday from 8:30am - 5pm for assistance with your Maui condo rental. For after-hours issues, our cell phone number is (808) 292-4945. The Whaler Vacation Rental Program by Monte D. Fitts, Realtors manages all aspects of property management for our owners and guests including maintenance problems and housekeeping concerns. The front desk may not be able to assist you and instead, direct you to contact our office.