What To Expect When Staying With Us
Arrival Experience | Check in at 4:00pm
We're excited to have you stay with us! Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggage. Our front desk is open 24/7. Check out is 10:00am.
Housekeeping
Since our rentals are condos, we do not provide daily housekeeping services although you can add it for an extra charge. Before you arrive, our team of in-house cleaning professionals will clean and disinfect your vacation home using industry leading techniques, tools, and products.
Starter Kit of Supplies
We provide a complimentary "starter kit" of supplies upon your arrival: paper towels, garbage bags, dish detergent, dishwasher detergent, new kitchen sponge with scrubber; several rolls of toilet tissue, kleenex, hotel-size bar soap, shampoo, and lotion. *Please note that the starter kit items are not replenished once they run out, and we do not provide laundry detergent.
Laundry Service
If the condo you are renting does not have a washer/dryer in the unit, there are high efficiency washer and dryers located on each floor for guests to use, at no charge. You will find the laundry room located next to the elevators. Guests are responsible for providing their own detergent.
Concierge Services
The Concierge desk is located in the lobby, with hours of operation from 8:00am—5:00pm daily. They are able to arrange all island activities, dinner reservations, golf tee times and spa services. They can also provide directions, maps, dining coupons, community information, and airport transfers. For more information you can contact the concierge staff directly at (808) 661-6032.
Grocery Deliveries
Skip the line at the grocery store and get your groceries delivered right to your condo or outside store pick up. Maui Grocery Delivery and Instacart are our two preferred grocery stores for zip code 96761.
Pool and Hot Tub | Open 8:00am - 10:00pm
Our pool and hot tub will be open to guests between the hours of 8:00am and 10:00pm.
Pool Shack | Open 8:00am to 5:00pm
Pick up your complimentary beach towels and beach chairs at the resort Pool Shack. You can also rent beach cabanas, snorkel equipment, stand up paddle boards and even purchase suntan lotion and sunglasses here as well. Any questions regarding pricing, please contact the concierge desk at 808-661-6032.
Quiet Hours
All occupants shall maintain quiet between 10:00pm and 8:00am
BBQ Areas
Use of grilling stations will be limited to small groups on a first come basis. Staff will be deep cleaning and sanitizing the grills daily.
Fitness Center | Open 24/7
Our fitness room and sauna are open 24/7.
Tennis Courts | Open 8:00am to 6:00pm
Guests must sign up for tennis court and pickle ball use with the front desk. Equipment is complimentary.
Cable Television
HD digital cable service with HBO is complimentary in each of our Maui condos.
HI-Speed Internet
Hi-Speed internet is available in all of our condos. The hi-speed modem is located near the television and instructions are provided. Should you experience any problems with this service, call the Spectrum Cable help desk at (888) 406-7063.
Discounted Golf
Our Whaler guests qualify for discounted greens fees at both Kaanapali Golf Courses. Just mention you are staying with us, when making your tee time. Call them directly at (866) 454-4653.
Complimentary Herb Garden
Located adjacent to the tennis courts by Tower1 mauka (mountainside). The herbs are there for your use! Pick fresh basil and oregano for your pizza or try the Hawaiian chili peppers. Wonderful little herb garden.
Self Guided Garden Tour
If you are looking for something to do right here at the Whaler, enjoy a self-guided tour around the lovely courtyard gardens. Find the little plaques with QR Codes and plant descriptions to learn about the plants and flowers in the various planter areas. Right now, the flowering plants are blooming and providing wonderful splashes of colors around property.
Maintenance Issues & After-Hours Assistance
You can reach our office by text or calling (808) 667-9703 Monday - Friday from 8:00am - 5pm for assistance with your Maui condo rental. For after-hours issues, our cell phone number is (808) 292-4945. The Whaler Vacation Rental Program by Monte D. Fitts, Realtors manages all aspects of property management for our owners and guests including maintenance problems and housekeeping concerns. The front desk may not be able to assist you and instead, direct you to contact our office.