What To Expect When You Stay With Us


Arrival Experience | Check in at 3:00pm
We will be employing social distancing protocols to ensure your check-in process is as seamless and safe as possible with minimal interaction with staff and other guests.  Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggageOur front desk is open 24/7.

Concierge Services
The Concierge desk is located in the lobby, with hours of operation 7:30 am—5:00 pm daily. They are able to arrange all activities, dinner reservations, golf tee times and spa services. They can also provide directions, maps, dining coupons, community information, and airport transfers.  For more information, you can contact the concierge staff directly at (808) 661-6032.

Housekeeping
To ensure the safety of our guests and associates, we will be suspending daily housekeeping for the time being. Before you arrive, our team of in-house cleaning professionals will clean your vacation home using industry leading techniques, tools, and products.

Pool and Hot Tub 
| Open 8:00am to 8:00pm Daily
Our pool and hot tub will be open to guests and following the recommended CDC and government social distancing guidelines. There will be hand sanitizer stations set up and staff will be cleaning chaises, cabanas, and palapas in between uses.

BEACH ACCESS
Soak up a day of fun in the sun! Guests of The Whaler will be expected to adhere to social distancing requirements mandated by the state of Hawaii of keeping six to eight feet apart and limiting group sizes to no more than 10 people.
 
GRILLING AREA | Open 11:00am to 9:00pm daily
Use of grilling stations will be limited to small groups. Staff will be deep cleaning and sanitizing the grills daily and guests will be provided with supplies to clean the grills before and after use. Housemen will clean tables, chairs, and high touch areas after each use.
 
FITNESS CENTER | Open 7:00am to 10:00pm daily
Enjoy a workout session safely! We will follow CDC and Maui guidance and regulations on fitness center use, limiting the number of guests who use the facilities to six people maximum for one hour workouts. Guests will be asked to schedule a time to use the facilities. We will be asking guests to adhere to social distancing guidelines and wipe down equipment after each use with the cleaning supplies provided.
 
TENNIS COURTS | Open 7:00am to dusk daily
Singles play only, unless CDC or local government allows doubles, at which point we will follow their guidelines. At this time, tennis lessons will be temporarily suspended. Guests can sign up for court use with the concierge.
 
GROCERY DELIVERIES
Skip the line at the grocery store and get your groceries delivered right to your vacation home. Instacart and Demmings Delivery Service are our two preferred vendors.
 
ELEVATORS
Elevator access will be limited to those traveling in the same party and elevator interiors and button panels will be cleaned regularly on a daily basis.

Cable Television
HD digital cable service with HBO is complimentary in each of our Maui condos.

HI-Speed Internet
Hi-Speed internet is available in all of our condos. The hi-speed modem is located near the television and instructions are provided. Should you experience any problems with this service, call the Spectrum Cable help desk at (888) 406-7063.

Miscellaneous
Underground parking, poolside & lobby refreshments, airline boarding pass printing, internet kiosk, ocean-front BBQs, heated swimming pool and hot tub, and preferred guest rates at the Kaanapali Golf courses. 

Starter Kit of Supplies
We provide a complimentary "starter kit" of supplies upon your arrival:  paper towels, garbage bags, dish detergent, dishwasher detergent, new kitchen sponge with scrubber; several rolls of toilet tissue, kleenex, hotel-size bar soap, shampoo, and lotion.  *Please note that the starter kit items are not replenished once they run out.

Pool Shack
Pick up your complimentary beach towels and beach chairs at the resort Pool Shack, open daily from 8am to 5pm.  You can also rent beach cabanas, snorkel equipment, stand up paddle boards and even purchase suntan lotion and sunglasses here as well.

Hina Mana Spa
Treat yourself to a relaxing massage, facial, manicure, pedicure or haircut. Open 7 days a week from 9am - 5pm. You can reach them at (808) 661-7755.

Gym, Sauna and Tennis Courts
The gym offers our Maui condo rental guests various cardio equipment, including tread mills, elliptical trainers, a rowing machine, stationary bikes, and free weights. Located in the lower level of Tower 1, the gym is open from 6:30 am to 9:00 pm daily. The dry sauna is located inbetween the Salon & Gym. It is also open between 6:30 am to 9:00 pm daily.  Tennis courts and complimentary equipment are also provided for guest use.

Camp Kaanapali
Excitement for children ages  5-12 years old. Activities include beach exploration, kite making & flying, hula dancing, lei making, ukelele, swimming, scavenger hunts and arts & crafts.  Contact the concierge desk at 808-661-6032 or view more information here.

Laundry Service
Complimentary high efficiency washers and dryers are located near the elevators on each floor, for guest use.  Guests are responsible for providing their own detergent.

Complimentary Herb Garden
Located adjacent to the tennis courts by Tower1 mauka (mountainside). The herbs are there for your use!  Pick fresh basil and oregano for your pizza or try the Hawaiian chili peppers. Wonderful little herb garden.

Maintenance Issues & After-Hours Assistance
You can reach our office by text or calling (808) 667-9703 Monday - Friday from 8:30am - 5pm for assistance with your Maui condo rental. For after-hours issues, our cell phone number is (808) 292-4945.  The Whaler Vacation Rental Program by Monte D. Fitts, Realtors manages all aspects of property management for our owners and guests including maintenance problems and housekeeping concerns. The front desk may not be able to assist you and instead, direct you to contact our office.