Frequently Asked Questions

Can I choose the exact unit I want to rent?
Yes, we rent the specific property you see in full detail on our website. Our website contains comprehensive information on all of the units offered in our rental program. Units appearing on our website indicate that we are the sole rental agency for that unit; it does not guarantee availability. 

Is daily maid service included in the rental rate?
No. The condominium is cleaned before your arrival and after your departure. You can request a Mid-stay Clean at an additional charge which includes changing linens and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products. A mid-stay clean is included for stays of 14 nights or more.

What is required to make a reservation?
When you find the property of your choice you can either book the property directly on our website www.thewhaler.com or call us at 1-877-808-8484. When making your reservation we require an initial deposit by credit card. See Terms & Conditions for full details.

When is check-in & check-out time?
See Terms & Conditions page for full details. Check in is at 3pm.  Check out is promptly at 11am.  Door keys are programmed to these times. A late or early checking time may be available with at least 48 hours notice.  There is a charge to reserve extra time as it prevents another guest from reserving this time.

Cancellation Policy
See Terms & Conditions page for full details.

Do you offer Travel Insurance?
We are not an insurance company.  CSA Travel Protection can be ordered online at http://www.vacationprotection.com or
 by phone at 1-800-661-6860.  CSA requires that insurance be purchased prior to final payment. CSA Travel Protection is independent of Monte D. Fitts, Realtors.

How will I receive my confirmation and arrival instructions?
All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain thewhaler.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation.  If you have not received these emails, please contact us at 877-808-8484.

Is there shopping near by?
Yes. The Whaler is located right next door to Whalers Village Shopping Center with restaurants, clothing retailers, and food establishments that range from casual to fine dining.

How many people are allowed to stay in each home?
Occupancy requirements are posted online for each unit and are strictly followed.

Is there air conditioning?
Yes, all of the units at The Whaler have central air-conditioning.

Is there a fully equipped kitchen in all vacation condos?
Yes, every condo has a fully equipped kitchen that includes a refrigerator, stove, microwave, dishwasher, coffee maker, toaster, pots & pans, dishes, glasses, silverware and cooking utensils, iron and ironing board, broom and dust pan.

Is there a hair dryer in the bathroom?
Yes. 

Is there a telephone in the vacation condo?
Yes, there is a telephone in every unit. Most units have free local calls. Long distance calls may require an additional charge. The telephone number to the property is given to you with your directions and arrival instructions.

Are linens and towels provided?
Yes, there are linens and towels provided in each condo. All bedding is provided and towels are supplied. Beach towels are available poolside from 8am - 5pm. Room towels should not leave your room.

Are there cleaning supplies?
Basic cleaning supplies are provided, and there are washer/dryers in some of the units - not all units. A mop, broom, dustpan, vacuum, dishwasher, iron and ironing board are in the property. There are starter paper products, however you will be responsible for replenishment thereafter.

Are the properties Non-Smoking?
Yes, all of our properties are strictly non-smoking. In accordance with Hawaii's smoke free law, The Whaler is a non-smoking resort. Guests may not smoke inside the individual condominium units nor in any common areas.